I thought all my life that scammers will never be able to get to my money on the card, became mistaken .... I never led a dialogue with them and would never inform them privacy - options to get into my personal account for the implementation of the operation seem to be not a priori, but....
I'll tell you in order last night about 18:00 and today about 13:00 I received calls from an unknown number to which I did not answer as it was busy (marked red).
Today I decided to call back at this number - lifting the phone with a male voice asked me a question "did I get some kind of October 650 rubles?" I said "no" and he put the phone.
Immediately after it ended up talking on the phone, it falls sms to the phone that I melt in Sberbank-online Introduced with an iPhone (as always), but I couldn't even do this to do so at that moment I spoke on the phone. After that, I decided to go to Sber-online independently and try to look in the story what is happening there. In the process of the navigation comes a few more messages that manipulations with the settings are occurring ...
Having reassured the wrong I translated the available 2500r on the account (usually the amounts there are ten times more) on a mobile phone and called technical support - my conversation lasted about half an hour.
What ended my conversation with the Sberbank Support Service:
- They do not know who and how to go to Sberbank-online and changed the settings (on their side I did from my device and from the same IP). That is, somehow a person not only compromised my phone number, but IP, as well as a device ...
- They blocked my card, since I reported in a telephone conversation that I was not in Sberbank online
- offered to show my phone to specialists or manufacturer (LOL) in order to make sure that there is no virus in it. In the iPhone, something .. how specialists show and at what address did not specify.
- offered tolerant card
What we have in the dry residue:
- Sberbank categorically does not know how manipulations with my personal office and absolutely cannot provide any guarantees of my money preservation
- I absolutely do not know what to do, since the card's reissue can end up absolutely the same, just still can and beat me, besides, if I start salary money, for example, after paying
That is, the conclusion for you can only be the following:
"Never even call me the numbers of you, the question of sending SMS to them with the question" What did you want? " Also is not a panacea
- Never store in Sberbank a large amount of money on the account, as you can see any guarantees, and if you have to block the card, then you will remain without funds. Scatter amounts by different cards of different banks for example
I'm sitting now and I do not know what to do - well, I will show up the card, and the money will still keep the money on it. No one provides no guarantees - they can only reverse the card .....
How to be? Did not come across such?
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